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Info Lowongan : Lowongan IT Technical Assistant - SINARMONAS INDUSTRIES, PT
Judul Lowongan Terbaru : Lowongan IT Technical Assistant - SINARMONAS INDUSTRIES, PT

Lowongan IT Technical Assistant - SINARMONAS INDUSTRIES, PT

Main Job Tasks and Responsibilities

• respond to requests for technical assistance in person, via phone, electronically
• diagnose and resolve technical hardware and software issues
• research questions using available information resources
• advise user on appropriate action
• follow standard help desk procedures
• log all help desk interactions
• administer help desk software
• redirect problems to correct resource
• identify and escalate situations requiring urgent attention
• track and route problems and requests and document resolutions
• prepare activity reports
• inform management of recurring problems 
• stay current with system information, changes and updates

Education and Experience

• Bachelors degree preferred
• working knowledge of fundamental operations of relevant software, hardware and other equipment
• knowledge of relevant call tracking applications
• knowledge and experience of customer service practices
• related experience and training in troubleshooting and providing help desk support

Key Competencies

• oral and written communication skills
• learning skills
• customer service orientation
• problem analysis
• problem-solving
• adaptability
• team interaction
• planning and organizing
• attention to detail
• stress tolerance

Tentang SINARMONAS INDUSTRIES, PT

 ...URGENTLY REQUIRED...

SINARMONAS INDUSTRIES, PT established in 1992, is currently opening a new department to tackle the challenge of the digital world.

Now we are looking for qualified candidates for position :

IT Technical Assistant

UNTUK MELAMAR KLIK SINI

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